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Unexpected or Erratic Behavior in Articulate Studio '13

If you're experiencing unexpected behaviour in Articulate Studio '13, do the following:

  1. Make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behaviour due to latency.
  2. If it's still performing erratically on your local hard drive, a simple repair usually fixes the problem.
  3. If the issue persists after repairing Studio, follow the steps below for your version of Microsoft Windows to uninstall/reinstall Studio and repair its supporting software.

Windows 10

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Right-click the Start button, then select Programs and Features.
  3. Select Articulate Studio '13 from the list of programs and uninstall it.
  4. Right-click the Start button and click Run.
  5. Type powerpnt.exe /regserver into the Run dialog box and click OK. This repairs the registry keys for PowerPoint.
  6. When the PowerPoint repair process is complete, reboot your computer.
  7. Download and extract this zip file on your computer.
  8. Right-click the res13Cleanup.bat file and select Run as administrator. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  9. Right-click the Studio '13 installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior, make sure Microsoft .NET Framework is enabled and Microsoft Visual Studio 2010 Tools for Office Runtime is installed. Here's how:

  1. To ensure that Microsoft .NET Framework 4.6 is enabled:
    • Right-click the Start button, then select Programs and Features.
    • Click the link in the left navigation pane to Turn Windows features on or off.
    • Mark the box for .NET Framework 4.6 Advanced Services if it's not already selected and click OK.
  2. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.

Windows 8

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
  3. Select Articulate Studio '13 from the list of programs and uninstall it.
  4. Press Windows Key+R on your keyboard to display the Run dialog box. Or, right-click the lower left corner of your monitor to display the Tools Menu, then click Run.
  5. Type powerpnt.exe /regserver into the Run dialog box and click OK. This repairs the registry keys for PowerPoint.
  6. When the PowerPoint repair process is complete, reboot your computer.
  7. Download and extract this zip file on your computer.
  8. Right-click the res13Cleanup.bat file and select Run as administrator. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  9. Right-click the Studio '13 installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior, make sure Microsoft .NET Framework is enabled and Microsoft Visual Studio 2010 Tools for Office Runtime is installed. Here's how:

  1. To ensure that Microsoft .NET Framework 4.5 is enabled:
    • Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
    • Click the link in the left navigation pane to Turn Windows features on or off.
    • Mark the box for Microsoft .NET Framework 4.5 Advanced Services if it's not already selected and click OK.
  2. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.

Windows 7

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Studio '13.
  3. Go to the Start menu, type powerpnt.exe /regserver into the search field, and press Enter on your keyboard. This repairs the registry keys for PowerPoint.
  4. When the PowerPoint repair process is complete, reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the res13Cleanup.bat file and select Run as administrator. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Right-click the Studio '13 installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior, reinstall Microsoft .NET Framework, verify Microsoft Visual Studio 2010 Tools for Office Runtime is installed, and reinstall Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.
  2. Download and reinstall Microsoft .NET Framework 4.
  3. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.
  4. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  5. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows Vista

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Studio '13.
  3. Go to the Start menu, type powerpnt.exe /regserver into the search field, and press Enter on your keyboard. This repairs the registry keys for PowerPoint.
  4. When the PowerPoint repair process is complete, reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the res13Cleanup.bat file and select Run as administrator. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Right-click the Studio '13 installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior, reinstall Microsoft .NET Framework, verify Microsoft Visual Studio 2010 Tools for Office Runtime is installed, and reinstall Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.
  2. Download and reinstall Microsoft .NET Framework 4.
  3. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.
  4. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  5. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows XP

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Articulate Studio '13.
  2. Go to Start > Run, type powerpnt.exe /regserver into the Run dialog box, and click OK. This repairs the registry keys for PowerPoint.
  3. When the PowerPoint repair process is complete, reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Double-click the res13Cleanup.bat file to run it. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Reinstall Studio '13. (Download the latest version here.)

If you're still experiencing unexpected behavior, reinstall Microsoft .NET Framework and Adobe Flash Player, and verify that Microsoft Visual Studio 2010 Tools for Office Runtime and Microsoft Office 2010 Primary Interop Assemblies are installed. Here's how:

  1. Go to Start > Control Panel > Add or Remove Programs. Uninstall Microsoft .NET Framework 4.
  2. Download and reinstall Microsoft .NET Framework 4.
  3. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.
  4. Verify that Microsoft Office 2010 Primary Interop Assemblies is installed on your computer. If it's missing, download and install it here.
  5. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  6. Using Internet Explorer, install a fresh copy of Adobe Flash Player.
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